FAQ
How can I track an order?
How can I track an order?
A tracking link is sent by email once the shipment has been dispatched.
Tracking details can also be viewed at any time through the Track Your Order page on the website.
What payment methods are available?
What payment methods are available?
Payments can be completed using Visa, MasterCard, American Express, PayPal, Apple Pay, and Google Pay.
All transactions are processed securely, and payment information is not stored.
Where do orders ship from, and what are the shipping costs?
Where do orders ship from, and what are the shipping costs?
Orders are shipped from within Canada through partnered warehouse locations.
Standard shipping within Canada is offered at no additional cost.
Further details can be found in the Shipping Policy.
What is the delivery timeframe?
What is the delivery timeframe?
Orders are generally processed within 1–2 business days and delivered within an estimated 7-10 business days.
Tracking information is provided when the order ships.
How can I reach customer support?
How can I reach customer support?
You can reach us at info@noviragear.com.
Our team is available Monday to Friday, 9:00 AM – 5:00 PM (EST) and generally replies within 1–2 business days.
What is the return policy?
What is the return policy?
Returns are accepted within 30 days of delivery for items that remain unused and in their original condition.
More information is available on the Return Policy page.