FAQ

Frequently Asked Questions (FAQ)

This FAQ section provides straightforward information about orders, shipping, returns, and general store policies. If additional clarification is needed, the support team can be contacted using the details provided below.

1. How long does delivery take?

Answer:
Orders follow these general timeframes:

  • Handling Time: 1–2 business days

  • Transit Time: 6–8 business days

  • Estimated Delivery Window: 7–10 business days

More details are available in the Shipping Policy.

2. Is free shipping offered?

Answer:
Yes. Standard shipping is free on all orders within Canada. Further information can be found in the Shipping Policy.

3. Where is Novira based?

Answer:
Novira operates from Canada and ships exclusively within Canada.

4. What should I do if an item arrives damaged or defective?

Answer:
If a product arrives defective, damaged, or incorrect, Novira will arrange a replacement at no cost.
Issues should be reported within 30 days. More details are outlined in the Return Policy.

5. Can an order be canceled after it is placed?

Answer:
A cancellation request may be submitted within 24 hours of placing the order.

6. What is the return policy?

Answer:
Novira offers a 30-day return period from the date the order is delivered. Conditions and instructions are available in the Return Policy.

7. When are refunds issued?

Answer:
Refunds are processed after the returned item is received and reviewed.
Processing generally takes up to 7 business days, depending on the payment provider.

8. Does Novira offer warranties or guarantees?

Answer:
A 30-day product warranty applies to all items. Details can be found in the Return Policy.

9. How can customer support be reached?

Answer:
Support inquiries may be sent through the Contact page or by emailing info@noviragear.com.

10. Do you ship internationally?

Answer:
No. Shipping is currently limited to Canada.

11. Is there a physical store location?

Answer:
No. Novira operates exclusively online.

12. Are bulk or organizational orders accepted?

Answer:
Yes. Bulk order requests may be submitted to customer support for review.

13. How do exchanges work?

Answer:
Exchanges follow the same process used for returns. Instructions are available in the Return Policy or by contacting support.

14. How can I track my order?

Answer:
A tracking number is emailed once the order is shipped.
Tracking can also be accessed through the Track Order page on the Novira website.

Contact Information

Store Name: Novira
Address: 121 Duncan Road, Richmond Hill, Ontario, L4C 6J4, Canada
Email: info@noviragear.com
Phone: (647) 243-3760

Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (EST)

We do our best to respond to your e-mail within a 1–2 business day time frame.