Billing Terms & Conditions

Payment Policy

This Payment Policy explains the payment options, processing procedures, currency details, and security measures used for transactions completed through Novira. These guidelines apply to all purchases made on the website.

1. Accepted Payment Methods

Novira supports several payment options to provide a consistent and reliable checkout experience. Payments may be made using:

  • Credit and debit cards: Visa, MasterCard, American Express

  • PayPal

  • Apple Pay and Google Pay

  • Afterpay (where available)

  • Bank transfer for bulk or special orders (contact support for further information)

All payments are processed in Canadian Dollars (CAD).

2. Payment Processing

  • Payment must be completed in full at the time an order is placed.

  • Orders are prepared and shipped only after payment has been successfully confirmed.

  • If a payment is declined or fails, the order will not be created or fulfilled.

  • A payment confirmation email is sent once processing has been completed.

3. Pricing and Currency

  • All prices displayed on the Novira website are listed in Canadian Dollars (CAD).

  • Prices may be updated or adjusted at any time without prior notice.

  • Any applicable taxes or shipping charges are shown at checkout before the order is finalized.

4. Secure Payment Processing

  • Novira uses SSL encryption along with trusted, PCI-compliant payment gateways to support secure transactions.

  • Novira does not store sensitive payment information on its servers.

  • All payment data is handled securely by third-party payment processors.

5. Refunds and Chargebacks

  • Refunds follow the procedures outlined in the Return and Refund Policy.

  • If a payment-related issue occurs, customers are encouraged to contact Novira before initiating a chargeback.

  • Unauthorized or fraudulent chargebacks may be reviewed and disputed with the payment processor.

  • Approved refunds are issued to the original payment method. Timing may vary, but refunds typically appear within up to 7 business days, depending on the payment provider.

6. Fraud Prevention

To maintain a secure transaction environment, Novira may review orders for potential unauthorized activity.
Novira reserves the right to:

  • Cancel or pause orders that appear suspicious or potentially fraudulent

  • Request additional verification for higher-value or flagged transactions

These measures are in place to help protect both customers and the store.

Contact Information

Store Name: Novira
Address: 121 Duncan Road, Richmond Hill, Ontario, L4C 6J4, Canada
Email: info@noviragear.com
Phone: (647) 243-3760

Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (EST)

We do our best to respond to your e-mail within a 1–2 business day time frame.